📢 At ReCard, our mission is to provide Nigerians with a safe, fast, and rewarding 🎁 gift card trading experience.

But sometimes, issues may arise when dealing with merchants. Don’t worry — we’ve got your back! 💪

This guide shows you when and how to file a complaint, plus how ReCard protects your rights.

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🚨 When Should You File a Complaint?

You should raise a complaint if you experience any of the following:

✅ Merchant delays or refuses payment
✅ Gift card is falsely marked as “used”
✅ Payout is different from the quoted offer
✅ Any form of fraud, scam, or misconduct

💡 Example: One of our users, Michael from Lagos, filed a complaint after a $100 iTunes card was wrongly claimed as “invalid.” Within 15 hours, he received full payment + bonus compensation.

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🛠️ How to File a Complaint

1️⃣ Gather Evidence 📂

Make sure you collect the following:

• Transaction details (Order ID, screenshots)
• Full chat history with the merchant
• Gift card purchase receipt (if available)
• Proof of card validity (e.g., balance screenshot)

2️⃣ Submit Your Complaint 📩

• Email: [email protected]
  (Use Subject: “Merchant Complaint + Order ID”)
• WhatsApp Support & Telegram Support
  (Send “Complaint” for priority assistance 🚀)

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🔎 Complaint Process at ReCard

① Review Phase (1–3 business days)
② Dispute Resolution (additional evidence may be requested)
③ Outcome Notification ✅ (resolution, payment, or compensation)

⚠️ Important: Do not contact the merchant directly once a complaint is opened. This ensures fairness in our investigation.

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📌 Extra Notes

• ❌ False complaints = possible account restrictions
• ⭐ Always check merchant ratings before trading
• 🛡️ ReCard ensures 100% fair handling of all complaints

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💬 What Customers Say

“ReCard resolved my complaint in less than 2 hours. I got my $50 Amazon payout without stress. Definitely the most reliable platform in Nigeria!” – Chinwe, Abuja

“I was scared when a buyer delayed, but ReCard stepped in immediately. Their support team is 🔥🔥🔥.” – Emeka, Port Harcourt

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🚀 Final Word

At ReCard, your safety is our priority.
If you ever face issues with merchants, follow this simple process — we’ll make sure you never lose your money or trust. 💯

👉 Start trading smarter today on ReCard and enjoy Nigeria’s #1 trusted gift card platform! 🎉